At Luxe Living, we strive to ensure your utmost satisfaction with every purchase. Should you encounter any issues with your order, we offer a comprehensive return policy to address manufacturing faults or delivery incidents.

CONDITIONS:

• Returns are accepted within 30 days of the original purchase date.
• Items eligible for return include those damaged due to manufacturing faults or delivery incidents only.
• To initiate a return for damaged items, please provide clear images of both the damaged item and its original carton box.

RULES TO PROTECT OUR BUSINESS:

• Returns will not be accepted for items damaged due to misuse, mishandling, or any other reasons not related to manufacturing faults or delivery incidents.
• Items must be returned in their original packaging and condition to qualify for a refund or exchange.
• Luxe Living reserves the right to assess the condition of returned items and determine eligibility for refunds or exchanges.
• Refunds will be issued in the original form of payment, or as store credit, at the discretion of Luxe Living.

ADDITIONAL ELEMENTS:

• Return Shipping Responsibility: Return shipping costs are the responsibility of the customer unless otherwise specified.
• Restocking Fee: A restocking fee may apply to returned items, depending on their nature and condition.
• Exchange Policy: Exchanges are subject to availability and must be initiated within the specified return period.
• Refund Processing Time: Please allow up to 30 working days for refunds to be processed and reflected in your account.
• Non-Returnable Items: Personalized or customized items are not eligible for returns unless damaged or defective upon arrival.
• International Returns: International returns may be subject to additional fees and restrictions.
• Exceptions: Clearance or final sale items are not eligible for returns or exchanges, unless damaged or defective.

For initial return/refund inquiries, please contact us via email at [email protected].